Refunds and Returns
Welcome to our Programming Scripts and Tools Marketplace! We value your satisfaction and aim to provide a seamless experience with our products. This refunds and returns page outlines our policies to assist you in understanding your rights and options regarding refunds and returns. If you have any questions or require further clarification, please don’t hesitate to reach out to our dedicated support team.
1. Refunds Policy Overview
1.1 Eligibility for Refunds:
Refunds are available under specific circumstances, and we strive to accommodate your needs whenever possible. However, due to the digital nature of our products, refunds are subject to certain limitations and conditions.
1.2 Valid Grounds for Refunds:
Refunds will be considered in the following scenarios:
- Duplicate Purchases: If you accidentally purchased the same script or tool more than once, we will gladly issue a refund for the duplicate purchase.
- Major Technical Issues: If you encounter significant technical issues with a product that prevent effective use, despite your best efforts and support from the seller, you may be eligible for a refund.
- Non-Delivery: In the rare case that you do not receive your purchased product, you may be entitled to a refund.
1.3 Refund Exclusions:
Refunds will not be granted for reasons such as:
- Change of Mind: Refunds requested due to a change of mind after downloading the product will not be considered.
- Incompatibility: It is the buyer’s responsibility to review compatibility details before purchasing.
- Abuse of Refund Policy: Repeated refund requests without valid grounds may lead to the suspension of the buyer’s account.
2. Refund Process
2.1 Contacting Support:
To initiate the refund process, please contact our customer support team within 14 days of the purchase date. Provide essential details, such as your order number and a clear explanation of the issue.
2.2 Evaluation and Resolution:
Our support team will review your request promptly and assess the validity of the refund claim. We may collaborate with the seller to resolve any technical issues.
2.3 Refund Approval and Processing:
If your refund request meets our eligibility criteria and the problem cannot be resolved within a reasonable timeframe, we will approve the refund. Refunds are typically processed within 7 business days using the original payment method.
2.4 Refund Currency:
All refunds will be issued in the original currency used for the purchase.
3. Returns Policy
3.1 Non-Returnable Products:
Most programming scripts and tools are non-returnable due to their digital nature. Review product details thoroughly before purchase.
3.2 Defective or Damaged Products:
Contact our support team within 7 days of receipt for assistance with defective or damaged products.
3.3 Return Shipping:
Buyers may be responsible for return shipping costs for physical products unless otherwise agreed upon.
4. License Revocation and Returns
4.1 License Agreement:
Purchasing a script or tool grants a license within specified terms. Revoking or returning a product does not automatically revoke the license.
4.2 Effect of Refunds on Licenses:
Refunds result in the revocation of the license for the refunded product.
5. Customizations and Modifications
5.1 Customized Products:
Refunds may not be available for customized products.
5.2 Modifications by Users:
Modifying a product may void eligibility for refunds.
6. Fair Usage and Abuse
6.1 Fair Usage:
Use our refund and returns policy responsibly.
6.2 Unacceptable Behavior:
Abusing the policy may result in account suspension.
7. Policy Changes
7.1 Updates to the Refunds and Returns Policy:
Regularly review this page for policy updates.
We hope this comprehensive refunds and returns page clarifies our policies. Contact our support team for assistance. Happy coding!